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Tango Customer Support Extension Table

Your service contract has expired, choose to renew or continue with no contract:

  • Support Item:

  • Technical Support

  • Available - 9am-6pm Mon to Fri - For critical home automation issues, and/or network and WiFi issues (if network is installed by Avario)Personal Technical Support (Phone or Chat)
  • 24/7 AI Support via (avario.support)
  • Live Technical Support outside of regular business hours (Service Fees Apply)Afterhours Support
  • Home Control App

  • Control and monitor your home when connected to your home WiFiIn Home Control
  • Control and monitor your home from anywhere in world via the App and an internet connectionRemote Control
  • # of App Users
  • Register / Delete User
  • Configuration Changes
  • On-Site Service

  • Home Service Call - Dubai (Business Hours)
  • Home Service Call - Other Emirates (Business Hours)
  • Replacement Parts
  • Service Rates

  • Most of our support tasks are completed by our support techniciansTechnician
  • When you need a little more than basic troubleshootingJr. Engineer
  • Ready to assist with your most difficult troubleshootingSr. Engineer
  • System Features

  • Critical System Updates
  • Future OS/Features
  • Pre-Paid

  • Support Subscription

  • Up to 5 Hours Per Year Included
  • Unlimited
  • Up to 5 changes /yr
  • Discounted Rate
  • 375 AED / Visit
  • 450 AED / Visit
  • Discounted Rate
  • 230/hr
  • 425/hr
  • 740/hr
  • Discounted Rate
  • Build your Personalised Support Package
  • Post-Paid

  • Off Contract

  • Hourly Rates Apply
  • * Unlimited (see below)
  • * 95 AED / Change
  • Standard Rate
  • 550 AED / Visit
  • 650 AED / Visit
  • Standard Rate
  • 263/hr
  • 473/hr
  • 825/hr
  • Standard Rate
  • Continue without Support Contract