Our Content Policy
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Premium Support Package
| Full Remote Access (24/7) |
| Direct (cloudless) Connectity / Active Ubiquity Firewall + Active Protection |
| Bug & Critical Security Patches |
| Included (2 Hours/Year) – Regular Business Hours |
| Included (2 Hours/Year) – Regular Business Hours |
| Technical Support Group access – M-F – 8am-8pm (Calls outside of that time are answered as team is available) |
| 24/7 – Always available through our support site: https://Avario.support |
| Lifestyle Concierge (rate) |
| 9am-6pm Monday – Friday – 375 (AED Includes 1 Hour + Travel up to 1 hour) – Additional Technician Hours billed at Contract Rate Card. Additional travel time billed at 50% of rate card) |
| Outside of 9am-6pm Monday – Friday – 575 (AED Includes 1 Hour + Travel up to 1 hour) – Additional Technician Hours billed at Contract Rate Card. Additional travel time billed at 50% of rate card) |
| 15% Discount on Replacement Parts |
| (Regular Rate 825) – Discounted Rate – 740 AED |
| (Regular Rate 473) – Disounted Rate 425 AED |
| (Regular Rate 263) – Discounted Rate 230 AED |