By not renewing a support contract, you will be moved to a non-contract status:
Off-Contract Service Details:
Access (App):
– In-Home control only (No remote control outside the home)
– Additional users/changes to users – 95/AED per change
Technical Support:
– Live Technical Support (WhatsApp): Available Monday to Friday, 9:00 AM – 6:00 PM. – (Standard Hourly Rates Apply)
– Configuration Changes: Concierge services for system modifications (Standard Hourly Rates Apply)
Online Technical Assistance
– Technical Callout (Business Hours): Onsite visits available 9:00 AM – 6:00 PM, Monday to Friday, for AED 550 (includes one hour of service and travel time). Additional technician hours are billed at standard rates
Replacement Parts:
– 0% discount on replacement parts.
Discounted Service Rates:
– Sr. Engineer – 825 AED/hr
– Jr. Engineer – 473 AED/hr
– Technician – 263 AED/hr
System Features:
– Critical System Updates: Regular security updates.
– SSL Certificates: Annual renewal and remote installation of security keys.
– Remote Assistance: (Standard Hourly Rates Apply)
– Remote Network Management: Assistance with Wi-Fi and network issues. (Standard Hourly Rates Apply)
– Future OS/Feature (Costs provided at time of update)