It is time to renew your support contract. Let’s build a support package that meets your exact needs. All of our support packages include:
Summary of Included Services: (View the full sample contract – Click Here)
Remote Access (App):
– 24/7 remote access via the app or web interface
– Multiple Household Users
Technical Support:
– Live Technical Support (WhatsApp): Available Monday to Friday, 9:00 AM – 6:00 PM.
– AI Technical Support: 24/7 support via online platform: https://Avario.support.
– Configuration Changes: Concierge services for system modifications at discounted rates.
Online Technical Assistance
– Technical Callout (Business Hours): Onsite visits available 9:00 AM – 6:00 PM, Monday to Friday, for AED 375 (includes one hour of service and travel time). Additional technician hours are billed at contract rates
Replacement Parts:
– 15% discount on replacement parts.
Discounted Service Rates:
– Sr. Engineer – 825 AED/hr Discounted to 740 AED/hr
– Jr. Engineer – 473 AED/hr Discounted to 425 AED/hr
– Technician – 263 AED/hr Discounted to 230 AED/hr
System Features:
– Critical System Updates: Regular security updates.
– SSL Certificates: Annual renewal and remote installation of security keys.
– Remote Assistance: Up to 5 hours annually for critical issues during business hours. Additional hours billed at contract rates.
– Remote Network Management: Assistance with Wi-Fi and network issues.
– Future OS/Feature Upgrades: The Client receives a 35% discount on Avario Software upgrades during the contract term.
Choose your option: