Extended Support Contract for Symphony Smart Home system clients
What is included?
- Live Technical Support via Dedicated Whatsapp Group (8am-10pm)
- Remote Access Connectivity for your Home Controls (Use the Mobile App outside the home)
- All Critical System Updates
- No callout fees for site visits (hourly rate only)
Discounted Ad Hoc Services:
- Change Session – (3 man hours of engineering time) – for minor changes to configurations, app layout, etc. – 1350 AED / session
- Thermal Camera Inspection – 2 Hour inspection + Report for identification of hot spots and/or issues with electrical systems – 550 AED/hr
Discounted Hourly Service Rates:
| Professional Service | Standard Rate/hr | Discounted Rate/hr |
| Director / Sr. Management | 825 | 700 |
| Principal Engineer | 656 | 550 |
| Senior Engineer / Senior PM / QC | 473 | 400 |
| Junior Engineer / Electrician | 263 | 220 |
Annual Cost:
340/mo (Automatic Billing)